FREQUENTLY ASKED QUESTIONS
discount auto towing - Your Local towing service Specialists
Frequently Asked Questions (FAQ)
Our services include:
EMERGENCY SERVICES
TOWING SERVICES
ROADSIDE ASSISTANCE
ADDITIONAL SERVICES
In our service area, which covers a 50-mile radius from St. Paul, MN, we aim to reach emergencies within 30 minutes under typical conditions. However, given Minnesota’s occasionally challenging road conditions, there might be occasional delays. Safety is our topmost priority, both for our team and the community. While we always target a 30-minute response time, adverse weather conditions can impact this. Nevertheless, rest assured that we always strive to be at the scene as swiftly and safely as possible. For the most accurate estimated time of arrival, we recommend reaching out directly with specific details of the situation.
Flatbed Tow Truck:
- Sedans and coupes
- SUVs
- Pickup trucks
- Motorcycles
- Exotic and luxury cars (often preferred for these to avoid any damage)
- Small recreational vehicles (RVs) or campers
- All-wheel-drive vehicles (recommended because it doesn’t put any wheels on the ground)
- Vehicles with damaged wheels or axles
Wrecker Tow Truck (also known as a “hook and chain” or “sling” truck):
- Sedans and coupes
- Vehicles without all-wheel drive
- Vehicles involved in accidents that have made them non-drivable
- Abandoned or improperly parked vehicles
- Junk or scrap cars being moved to salvage yards
Note: Wrecker tow trucks are less frequently used for long-distance towing or for towing vehicles in pristine condition because of potential damage to the vehicle. Flatbeds, which carry a vehicle off the ground entirely, tend to be safer for the vehicle being towed.
Yes, we offer 24/7 emergency towing services to ensure you receive assistance whenever you need it.
Whether you’re stranded in St. Paul running on empty, faced with a dead battery in Coon Rapids, locked out in Minneapolis, or dealing with a flat tire in Brooklyn Park, MN – we’ve got you covered.
Our comprehensive roadside assistance services include:
Trust in us to get you back on the road swiftly and safely.
When reaching out to Discount Auto Towing for assistance, having the following details handy ensures we can serve you swiftly and efficiently:
Your Current Location: Please provide an exact address or, if in an obscure location, a clear description. Nearby landmarks or road signs can also help guide us to you.
Vehicle Details: Let us know the make, model, color, and license plate number of your vehicle.
Issue Description: Briefly share what seems to be the problem, be it a breakdown, flat tire, or accident situation.
Vehicle Condition: Describe any evident damage or specific considerations we should be aware of, like if your vehicle requires a flatbed tow.
Personal Contact Info: Share your name and the best phone number to reach you, along with any alternate contact details if applicable.
Towing Destination: Inform us where you’d prefer your vehicle be towed, whether that’s your residence, a nearby mechanic, or elsewhere.
Special Concerns: Let us know if there are immediate hazards or unique challenges, such as being stranded on a busy highway or in an area with access restrictions.
Payment Preference: We’d appreciate a heads-up on your chosen method of payment, be it cash, credit card, insurance, or if you’re part of a membership that covers towing.
Passenger Count: If you have fellow passengers, please let us know so we can make any necessary additional arrangements.
Any Additional Requests: Don’t hesitate to mention any other specific needs or concerns related to your situation.
By providing us with these details upfront, we can ensure that our team arrives fully prepared to get you and your vehicle safely on your way.
Yes, your peace of mind is important to us. Our towing services are fully insured, and we take every precaution to prevent damage during transport. In the rare event of any issues, our insurance coverage has you covered.
Great question! At Discount Auto Towing, our towing charges are influenced by several variables to ensure fairness and transparency to our valued customers. Here’s a detailed breakdown:
Distance: The further the tow, the more the cost. We often have a base rate followed by a per-mile fee.
Type of Vehicle: Smaller vehicles like sedans typically cost less than larger ones like SUVs due to differences in weight and size.
Vehicle’s Condition: Retrieving a car stuck in mud or off-road may have a different price than a standard roadside tow.
Service Timing: Requests during evenings, weekends, or holidays might have a slightly higher rate.
Tow Truck Preference: The choice between standard tow trucks, flatbeds, or heavy-duty wreckers can impact the price.
Local Regulations: Our pricing also adheres to any municipal rules or set fees for towing in certain areas.
Additional Assistance: Extra services like fuel delivery, jump starts, or tire changes might add to the cost.
Urgency and Wait Time: Immediate service requests or situations that require extended waiting, like in heavy traffic areas, might affect pricing.
Vehicle Location: Hard-to-access places, like multi-level parking or off-road locations, may have additional charges.
Special Equipment: Occasionally, specific tools or equipment might be needed to ensure a safe tow, impacting the total cost.
At Discount Auto Towing, our goal is always to provide transparent, fair pricing. We recommend reaching out directly for a detailed quote, so there are no surprises, and you’re aware of every charge involved.
Discount Auto Towing proudly provides services in a wide range of areas to best accommodate our customers.
Ramsey County, MN:
- St Paul
- Roseville
- New Brighton
- Shoreview
- Mounds View
- North Oaks
- White Bear Lake
- Maplewood
Hennepin County, MN:
- Minneapolis
- Brooklyn Center
- Brooklyn Park
- Maple Grove
Anoka County, MN:
- Coon Rapids
- Andover
- Anoka
- Ramsey
Washington County, MN:
- Forest Lake
If you don’t see your specific location mentioned, please reach out directly to confirm if we can assist you.
While our primary service areas are listed, we often can make accommodations for those slightly outside our typical range. Please give us a call to discuss your specific situation, and we’ll do our best to assist you!
Our standard towing fees apply to our primary service areas. However, for locations further out or that require additional travel, there might be an additional mileage fee. It’s always a good idea to confirm pricing when you call.
Trust Your Towing to Us
Fast, Affordable, and Always Reliable
DISCOUNT AUTO TOWING
Facing car troubles? Look no further than Discount Auto Towing. We’re dedicated to providing St. Paul, Minneapolis, and the surrounding communities with unrivaled 24/7 emergency towing services. Reach out to us, and our commitment ensures you’ll have one of our expert tow truck operators by your side.
Wherever you might be in Minnesota, Discount Auto Towing is always just a call away. Get in touch today and experience the best in towing services tailored to your needs.
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St Paul, MN 55108
New Brighton, MN 55112